Shipping policy

Shipping Policy

Last updated: 12.01.2025

Thank you for shopping with us. We aim to process and ship your order as quickly and smoothly as possible. Please read our shipping details below.

Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you by email.

Preorders

Some products on our website may be sold as preorders.

  • Every preorder will ship no later than the shipping date specified on the preorder product page.

  • Shipping dates are estimates and may change due to Force Majeure events such as delays caused by manufacturers, shipping carriers, customs, natural disasters, or other circumstances outside of our control.

  • In the event of any delay, customers will be notified by email with the updated expected shipping date.

Preorder and in-stock items ordered together may ship separately at our discretion.

Shipping Locations

We currently ship to addresses within the United States (excluding P.O. Boxes if required by certain carriers). If you need international shipping, please contact us before placing an order.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Typical delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if offered)

Delivery delays may occur during peak seasons or due to carrier issues.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to update.

Incorrect Addresses

Please ensure your shipping address is correct at the time of checkout.
We cannot change addresses once an order has shipped, and we are not responsible for:

  • orders delivered to incorrect addresses provided by the customer, or

  • lost packages due to address errors.

Shipping Issues and Lost Packages

If your package is delayed, lost, or marked as delivered but not received:

  1. Contact the carrier directly using your tracking number.

  2. If you still need assistance, contact us and we will help you open an investigation.

Please note that once a package is handed to the carrier, delivery is the carrier’s responsibility.

Returns Shipping

If your return is accepted, we will provide you with return instructions.
Customers are responsible for purchasing their own return shipping label.

Items sent back without requesting a return first will not be accepted.

For full details, please see our Refund Policy.

Contact Us

If you have any questions about shipping or delivery, please contact us at:
contact@crowdgames.com